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Add a product to your cart, choose your country there and click “Checkout”. On Stripe's secure checkout page you enter your address and payment details. Right after paying you'll get an order confirmation by email.

Depending on your country, for example credit and debit card, Apple Pay, Google Pay, Klarna or SEPA Direct Debit. The methods available to you are shown on the checkout page.

Yes. Payment is handled entirely by Stripe, one of the major payment providers. Your card or bank details never reach us.

Write to us as soon as possible with your order number (BJ-…). If the parcel hasn't shipped yet, we'll change or cancel the order and refund you. If it has shipped, you can withdraw as usual after receiving it.

In the order confirmation email and on the thank-you page after paying. It starts with “BJ-”.

If there's a promotion code, redeem it on the checkout page under “Add promotion code”.

To Germany and all countries of the European Union. We currently don't ship to Switzerland, the UK or Norway.

It depends on the destination country. All prices and delivery times are listed under “Shipping & payment”, and you'll see the cost in your cart before ordering.

As soon as your parcel ships, you'll get an email with the tracking number and a tracking link. Please check your spam folder too.

First check the tracking and whether the parcel is with a neighbour or at a pickup point. If it still hasn't arrived after the delivery time, write to us with your order number and we'll sort it out with the carrier.

Please take photos of the parcel and its contents and send them with your order number. If possible, have the damage noted by the delivery driver. This does not affect your statutory rights.

The easiest way is “Withdraw from contract” on this website. You'll get a confirmation of receipt by email right away. You can also withdraw by email or letter. You have 14 days from receiving the goods.

If you withdraw, you bear the direct cost of returning the goods. If the goods are defective, we cover the cost.

No. The bath salt is sealed for hygiene reasons. Once the seal has been removed after delivery, the right of withdrawal expires for that can. You can return unopened cans within the withdrawal period.

No later than 14 days after we receive your withdrawal, using the payment method you used for the purchase. We may wait until the goods are back with us or you've shown proof of return.

Write to us with your order number, a short description and ideally a photo or video. Statutory warranty applies: we'll repair, replace or refund.

For a full bath, 2 level-full lids (150 g) in 150–180 litres of water at 38.8 °C; the can recommends 88 minutes. For a foot bath, 1/4 lid (approx. 16 g) in approx. 15 litres.

According to the instructions on the can, no: don't rinse off, don't apply lotion, just pat dry. Keep your hair out of the water if you can, the salt tends to stay in it. If your skin gets irritated, rinse with clear water.

It shows whether your bath water is in the target range of pH 8.5–9. You'll find the colour chart on the pH check page.

Spread it on a level surface free of sharp objects, inflate both air chambers with the electric pump, then fill with water. Afterwards drain it via the hose, let it dry while still inflated, then fold it.

That's caused by moisture. Break up lumps with a dry spoon; the salt still dissolves in warm water. Always close the can tightly and don't store it next to the shower.

According to the packaging (INCI): Sodium Bicarbonate, Zeolite (Volcanic Mineral), Sodium Carbonate, Charcoal Powder, Quartz, Amethyst Powder, Rose Quartz Powder.

No. The warning on the can says not to use it during pregnancy.

No. Keep the bath salt out of reach of children. Never leave children unattended in the inflatable tub.

Test the bath salt on a small patch of skin first. Avoid contact with eyes and mucous membranes; if irritation occurs, rinse with water. If you have known skin conditions, check with a doctor first.

Bad Jungbrunnen is an ordinary bath salt for external use only: don't swallow it, don't snort it. The white-powder joke is satire with a stance: 10% of every sale goes to addiction support and drug prevention.